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Schneider Electric digitises services and goes fax-free

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Schneider Electric digitises services and goes fax-free

July 30
13:54 2019

Schneider Electric is encouraging customers to embark on their digital transformation journeys by going fax-free. As of the 1st August, Schneider Electric will no longer be allowing distributors to send in product orders via fax in a bid to digitise its offering to customers and improve the customer experience.

While approximately 90% of Schneider Electric’s orders from distributors are currently completed electronically, some customers are still using fax machines to place orders with the company. With a view to preventing order processing delays of up to 48 hours and improving the overall customer experience, customers are now being asked to order via the MySchneider platform.

Embracing digital purchasing will benefit customers with the ability to place or amend orders 24/7 at their convenience, track orders in real-time and check price and availability of stocked items. Orders placed on MySchneider are processed the same day and the online platform means that customers can even qualify for additional online discounts and rebates.

“We’re surprised to see a number of our customers are still using fax machines to place their orders. We live in a more connected world than ever before, and if we and our distributor partners are to become more efficient and productive, we need to embrace this. At Schneider Electric, we are pioneers of digital transformation and we want to encourage our customers to join us on this journey as well,” commented Tim Barber, Distribution Programme Manager at Schneider Electric.

“Our decision to no longer accept orders via fax is a step in the right direction to offering a better quality of service to our customers. Customers have been notified about these changes – and we hope they will enjoy the greater transparency and efficiencies they receive as a result of using the MySchneider portal”.

To find out more and to register for MySchneider, please visit: https://www.schneider-electric.co.uk/en/work/support/myschneider-app/tailored-services.jsp

About Schneider Electric

At Schneider, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries. We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate with our Meaningful Purpose, Inclusive and Empowered values.

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Website: https://www.schneider-electric.co.in/en/